About local support

Customers, we will inform you about the local emergency desk.

You can have a contact with the local emergency desk provided by Hoterea, operating 24-hours a day and 365-days a year, for eliminating any troubles and anxieties about accommodations.

Please check the telephone No. for the local emergency desk on your Voucher.

Example of trouble about booking.

  • When I checked in at the hotel , the front desk could not find my booking record.
  • The room is not what I reserved.
  • The meal condition isn't what I reserved.

Example of trouble when you check out.

  • I was charged an accommodation fee from the hotel.
  • I was charged a breakfast fee in spite of that my plan includes a breakfast plan.

Please have a contact with our customer service for your inquiries before your check-in.

General inquiries by phone

Tel +81-3-6273-2130
Office Hours : 10:00-18:00 Japan time except SAT. SUN. National Holiday.

General inquiries by e-mail.

Click here for mail form.