About local support
Common Issues
Information about support from the local emergency assistance desk.
At Hoterea, we provide 24-hour support via our local emergency assistance desk to help resolve any concerns or unexpected issues related to your stay.
Support is provided in Japanese by Japanese staff, so please contact us if you encounter trouble at your destination.
The phone number for the local emergency assistance desk is listed on the voucher in My Page.
Examples of Booking Issues
- When I checked in at the hotel , the front desk could not find my booking record.
- The room is not what I reserved.
- The meal condition isn't what I reserved.
Examples of Billing Issues
- I was charged an accommodation fee from the hotel.
- I was charged a breakfast fee in spite of that my plan includes a breakfast plan.
Contact Hoterea
Please have a contact with our customer service for your inquiries before your check-in.
General inquiries by phone
TEL 03-6273-2130
Business hours: 10:00-18:00 (excluding weekends and holidays)