About local support
Example of trouble about booking.
- When I checked in at the hotel , the front desk could not find my booking record.
- The room is not what I reserved.
- The meal condition isn't what I reserved.
Example of trouble when you check out.
- I was charged an accommodation fee from the hotel.
- I was charged a breakfast fee in spite of that my plan includes a breakfast plan.
Please have a contact with our customer service for your inquiries before your check-in.
General inquiries by phone
Tel +81-3-6273-2130
Office Hours : 10:00-18:00 Japan time except SAT. SUN. National Holiday.
Customers, we will inform you about the local emergency desk.
You can have a contact with the local emergency desk provided by Hoterea, operating 24-hours a day and 365-days a year, for eliminating any troubles and anxieties about accommodations.
Please check the telephone No. for the local emergency desk on your Voucher.